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M2U
The service allow Gamcel subscribers to transfer credit from one customer to another and the minimum transferable credit amount is D2 Customers are charge D1 using the service. The charges generate revenue Gamcel despite being a minimal amount.
The product was launch on the STK Manu in 2009 with other product to ease communication for Gamcel customers.
Call me Back
The service is included in the STK menu to enable Gamcel customer/subscriber to send a standard message to another Gamcel customer informing him/her to call, the number is included in message. The standard message is (Please call me back on 9900000).
Refill my account (Send Me Credit)
The service is included in the STK menu and it’s a form of request from one customer to another requesting him/her to refill the account with credit. The standard message include the number requesting for refill (Please refill my account on 9900000).
Kafo (Closed User Group)
In our efforts to provide innovative and cost effective services to our esteem corporate customer we introduce a new service call Kafo. The service link a group of mobile subscribers on Gamcel network who can make and received unlimited calls within the group for a monthly fee .
Below the tariff
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Segment Type
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Group Number
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Monthly fee per minute
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Normal (0-10)
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10
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D150 per line
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Classic (11-30)
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30
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D125 per line
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Super Classic (31 & \Above
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Unlimited
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D100 per line
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Terrol
Description of Service
The service allow two or more Gamcel customer to be group together and call each other at a discount, Minimum number of subscribers to this service is Two (2) and maximum number of subscribers to the service are 5 customers. The service was launch in 2007. For customer to activate the service they need dial 133 and listen to the voice prompt.
The service gives a discount of 30% to subscribers of the service and those within the group. Terrol service starts at 12:30am and end at 6:00am, Activate of the service is free but the customer need to have a minimum credit amount D10 and modification on the service charges D10 per number.
Conference call / Three party conference
Conference call is a telephone call in which the calling party whishes to have more than one Gamcel customer to listen and its design to allow the called party participate in the conference. Minimum number of participants is 2 and maximum is 3. Conference calls can be designed so that the calling party calls the other participants and adds them to the call. In conference call all customer can hear each other at once and participate in the conference.
Charges
Charges on conference is D2:95b per minute
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Voice Mail
Is a user -friendly network integrated answering machine. It transforms your phone into an answering and message-recording system at times when your phone is not answered, busy, out of coverage or switched off.
Three party Conference Calling
( Speak with up to two other parties at once)
This service enables several parties up to three people to take part in the same call simultaneously. To create a conference call you must have one active call & one call on hold. (Service available upon request)
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Short Messaging Service (SMS)
This service allows you to send and receive short text messages (up to160 characters) from or to another GSM subscriber and displayed on the subscribers handset. This is appropriate when the message is short, or too simple to require a voice communication or when a written confirmation is required. Messages can be received while a call is in progress. In addition if the caller is not available, out off overage, or Switched off, the message will be stored in the Network and delivered when accessible.
Call forward /Divert.
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This service allows you to transfer an incoming voice, fax, or data call to another number of your choice.
You can divert
- all calls to your Voice mail
- all calls to another number of your choice
- all calls when your phone is busy
- all calls when not reachable (switched off or out off overage)
- all calls when no reply after a specific number of rings.
How to Set Call Divert/Forward.
- Go to menu
- Choose Divert
- Sub menu appear
- All unanswered
- All calls
- Specific diverts
- If not reachable
- If no reply
- If busy
- Select the option you want
- Enter 870 to divert to voice mail or to any phone number to divert your calls to.
To cancel call Divert/Forward.
- Go to menu
- Choose Divert
- Select the kind of divert you wish to cancel
- Select clear
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Call Hold/ Waiting Services
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Call waiting gives the customer already in communication notification of an incoming call. If you are already speaking with some one and receive a second call, a “beep” informs you that you have a second caller on the line waiting. A beep is an audible tone emitted by your phone’s earpiece. The screen on the your telephone handset also informs your that you have a second caller on the line. Call waiting or call hold allows the customer engaged on a call to put the caller on “hold “ in order to answer the incoming call. He can then re-establish the communication by taking the caller off “hold” in order to complete the first call.
How to Activate or Deactivate call Waiting.
- Go to menu
- Scroll through to call waiting
- Select call waiting, press activate (Deactivate or cancel)
- Waite for acceptance.
How to use call Waiting.
- You will hear a beep to notify you that you have an incoming call while speaking to some one else.
- Press the receiving button of your mobile phone to put the first caller on hold and receive the second call.
- Go back to the first caller by pressing the same button.
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Voice Mail Service
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Voice mail is a user -friendly network-work integrated answering machine. It transforms your phone into an answering and message-recording system at times when your phone is not answered, busy, out of coverage or switched off.
our Gamcel voice mail invites callers to leave you a message. You can record a personal message when you open your voice mail for the first time or at any later date by following the instructions you hear when checking your messages.
How to set up your voice Mail
- Dial 870 and press yes/send/ok
- Follow the Voice prompts
- Choose your language: press 1 for English or 2 for French
- Enter a four-digit password (Choose one which is easy to remember) and confirm it.
HOW TO PEERSONALISE YOUR VOICE MAIL.
Gamcel subscriber can choose a language other than the default language for the voice prompt i.e (1 for English and 2 for French).
Dial 870 and press yes/ send /ok
Follow the voice prompt to record your own greetings.
HOW DO YOU KNOW THAT YOU HAVE A MESSAGE?
Messages can be either SMS or Voice mail. If you receive an SMS (see how to read SMS) OR the phone rings to notify you, answer and follow the prompts.
LISTEN TO YOUR MESSAGES
- Direct access (870)
This is the main access number for voice mails service. Customers newly subscribed to Gamcel service will have to dial this number to program secret code for their Voice mail. It is also the number you would always dial to check whyther you have got new mails or go through previous mails. Using your Gamcel mobile phone dial (870) then press send /yes/OK and follow the voice prompt.
- REMOTE ACCESS (9988170)
Gamcel customers may some times want to retrieve their mails even thought they may be far away from their mobile phones. This is made possible through remote access by dialing 998870 from any land phone followed by keying in their mobile number and their secret code gives direct access to the subscriber’s mailbox. Dial (998870) press 1 for English and 2 for French, followed by #, enter your Gamcel GSM Number followed by # then enter your secret code followed by #.
- INTERNATIONAL ACCESS.
Subscribers can access their mails outside the Gambia from either a mobile or land phone. Dial 00 220 (998870) press 1 for English and 2 for French, followed by #, enter your Gamcel GSM Number followed by # then enter your secret code followed by #. (NB. This is a billed call and available to subscribers with Roaming facility).
MESSAGE DEPOSIT OR LEAVING A MESSAGE FOR SOME ONE
- Direct Deposit: (872)
Customers may some times wish to leave message on some body’s phone without having to speak to the person in order not to interrupt their busy schedule. 872 provide that option
- Dial 872 and press send/ok/ Yes
- Follow the voice prompts
- Choose your Language
Enter the phone number you want to reach and press #. Dialling 998872 can do this remotely from a land phone. The 998872 numbers cannot be access outside the Gambia.
- INTENTIONAL DEPOSIT (13#)
Messages are grouped in chronological order in three categories
- NEW
These are messages that have not been retrieved by the Voice mail subscriber. Messages in this category are provided by default when the Voice mail Subscriber consults the Mailbox
- LISTENED TO
These are messages that the subscriber has listened to at least once, but has not archived.
- ARCHIVED.
These are messages that the voice mail subscriber has listened to at once, and wishes to retain.
After listening to your messages, erase it as your voicemail can’t receive any messages one full.
MESSAGE LIFETIME:
In order to facilitate message management and to optimize voice storage, lifetimes are specified for messages in each of the three message files (i.e New, Listened to and archived messages). Once a message lifetime has expired, it is automatically deleted from its file. Message lifetime is: -
- Indefinitely for new messages,
- 7 days for messages that has already been listened to.
- 30 days for achieve messages
How to delete your Message?
Immediately after listening to your message press # key and 1 on your telephone keypad, the message will be deleted.
After listening to your messages, erase them, as your Voice Mail can’t receive any message once full
New Message alert.
- ) will appear on the screen of your phone)A dark envelop (
- Or your phone will ring to notify you. Answer and follow the voice prompts
Family Mailbox.
This allows each member of the family to have his or her own sub mailbox. When a call is diverted to a family mailbox, he is asked to select the family member for whom he wants to leave a message. Each sub-mailbox is protected and allows the member to select and access his sub mailbox for message retrieval.
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Call Barring
To help you manage your communication budget, you can restrict the use of your mobile phone in various ways. Call barring allows a user to restrict the use of his mobile phone by:-
- Restrict all incoming calls when you are out off the Gambia (Roaming).
- Barring all out going calls, you can receive calls but you cannot make calls.
- Barring out going International calls.
Note: No matter which call barring option you choose, you can always call 112 the international emergency number, or 130 (customer care).
Calling line identification restrictions (CLIR)
This service allows you to block the display of your number on the mobile phone of any one you call (optional)
Please note that, there is a charge of D500.00 for this facility for our Prepaid customers.
Calling Line identification presentation (Clip)
Allows you to see the phone number that is calling you before answering or diverting it to your voice mail. (This feature is automatically available)
Fax and Data service
This service enables a user to send and receive both fax and data, using the gsm hand set cnnected to additional equipment.
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